Prime provides "Project Management Services" to its customers for outsourcing their non- core processes, relieving customer’s critical resources to focus on their reducing costs, inducing process efficiency and enhancing productivity.
Prime provides various outsourcing solutions that support its client’s businesses. This enables clients to concentrate on their key business competencies, while Prime manages and operates the processes that may not be their core activities, but still are critical to their businesses. Our team consists of professionals with significant experience in a wide range of outsourcing solutions and is equipped with appropriate technology to ensure fast and accurate response to the processing requirements.
We have complete understanding of the rules and regulatory framework prevailing in the major markets and have developed processes to ensure compliance. We have institutionalized methodologies and capability to manage processes to achieve higher productivity and quality.
Our mission is to become the preferred partner for our customers for all outsourced back office processes by providing the best of breed customized solutions, a continuous strive to reduce our customer’s costs, process and product innovation, always exceeding service standards and a firm commitment to contribute towards our customer’s profitability and service standards.
Cost saving : Our experienced trained staff will work together with your management to reassess the resource requirement and streamline the processes to achieve your objectives at the same time ensuring that the costs are kept at the minimum. In our experience, Prime should be able to deliver significant cost savings to your non-core business processes.
Measurable performance : We will design, agree and sign service level agreements (SLA) with you on key process metrics and ensure delivery of these services accordingly. We will work with you to provide our staff bespoke training on your processes before deployment. Each deployment will be supervised by a supervisor (where required) who will report to your management on a periodic basis.
Complete confidentiality and security : All of our staff sign confidentiality agreements with us and can also sign an additional confidentiality agreement specific to your requirements. For off site services from our facility, we have ensured complete security measures.
Head count rationalization : We provide you with the ability to release key resources to focus on your core business resulting in business expansion and higher profitability.
Administrative relief : We do not provide bodies but we “manage” your processes. We consider ourselves as an extension of your organization and share with you the critical requirements of service delivery and customer satisfaction. We will provide you tools to audit our performances and quality.
Customized solutions : We will deploy our experienced staff to map your existing processes and perform a gap analysis based on your future requirements. We will then propose a solution based on your requirements for all your requirements. All these estimation services will be provided free of cost as we believe in investing with our customers.
Domain knowledge : Our management has years of experience in providing these services to the market. We understand your requirements and are able to add value to your organization by bringing in this immense knowledge base even before we sign a contract with you.